Terms of Service

Bookings and Deposit

To request an individually crafted program, the best way is to fill in the Inquiry Form on our website or send us an email at mailbox@mergeexperiences.com

There is an itinerary development fee that will be credited towards the cost of your trip; it is not refundable should you decide to cancel.

We accept VISA, MasterCard, and American Express credit cards. WE DON’T NEED THE PHYSICAL COPY OF YOUR CARD. We will generate an INVOICE and send you a link and you can pay us without disclosing your credit card details ONLINE. The payments by card entail a minimal service charge payable to the bank.

You could also pay by a wire transfer. Early reservations are recommended, as some trips require extra preparation time.

When we receive your deposit, we will confirm your space and send you a confirmation. This will be followed by a detailed trip itinerary; information on visa applications; medical, health and information on clothing and equipment recommendations; a suggested reading list; general information on the country you will be visiting.

Terms and Conditions

For the domestic air travel the entire amount has to be paid before the reservations are requested. A few hotels request a non-refundable deposit especially during the peak time. The advance payment and cancellation policies are applicable as per the hotel norms. Balance payment is required 60 days prior to the arrival date. If you are booking within 60 days of the arrival date then full payment is required at the time of the booking. Any changes or amendments may involve an additional amount, which will be additionally payable.

Cancellations

If the tour is cancelled 60 days prior to the arrival date: No Cancellation charge, except for the non-refundable deposit and non-refundable hotel deposit if any.

Refunds

Refund in lieu of amendment/cancellation will be paid directly to you by Merge Experiences. The refund is processed with 15 working days. For cases where airline ticket is issued or an advance payment is made to the supplier/hotels the refund (if due) will be made within 75 days.

There will be no refund payable on any unutilized services (such as meals, sightseeing, excursions, entrance fees, optional tours etc.).

Disclaimer

All tour itineraries, flights and hotels are subject to change with or without notice, as they are based on current schedules of transportation companies concerned. All prices are subject to increase based on revision in fares and fluctuations in the exchange rates. In case of any increase, passengers will have to pay the difference. Timings of conveyance are subject to change and consequently may be revised at any time. The itinerary is subject to alteration before or during the tour with or without notice.

Merge Experiences does not accept responsibility for losses and additional expenses, due to delays or changes in air, train, ships or other services, missed connections, sicknesses, weather, strike, quarantine or other causes howsoever caused and all such losses and expenses caused must be borne by the passenger. All arrangements for the services are made by Merge in their capacity as agents only for and in the interest of the passengers, with respect to any air/land/sea transportation and hotel which may be included in the program, and as such, holds itself absolved of all liabilities for any injury, delay or damage from any cause, whatsoever, for which the passenger, by signing the booking form undertakes to absolve Merge Experiences and/or it’s representatives from any legal claims. All services are subject to the conditions and regulations referred to in the time tables, books, bills and notices of the companies concerned on whose airlines, steamers, railways, coaches and other transportation the passenger travels and the passenger by accepting Merge Experiences tour or any other service, agrees that the firms and the companies concerned shall not be held liable for any loss, damage, injury, delay or detention caused howsoever.

All services & tours are subject to the rules & regulations of the Reserve Bank of India and Government of India and will operate as per the prevailing regulations & permissions being granted for such tours and services.

The airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes and conveyances. The passage contract in use by the concerned when issued shall constitute the sole contract between the airlines and the purchaser of such tickets. Any disputes arising out of/or in connection with the services, are subject to Indian Laws and the courts in Mumbai alone shall have the jurisdiction. No person other than the one authorized by Merge Experiences in writing has the authority to vary, add, amplify or waive any stipulation, representation term or condition.

Merge Experiences shall in no circumstances whatsoever be liable to the Client or any person travelling, for:

a) Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and or damage or any misadventure howsoever caused.

b) Any act, omission, default of independent contractor such as hotelier, hotel owner, owner of any airlines or shipping company, railway, ferryboat owner, operator, coach owner, operator, etc. or any other person or by any servant or agent, employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facilities or service for the Client or for any person travelling with, howsoever caused.

c) The temporary or permanent loss of or damage to baggage or personal effects howsoever caused, in this condition, the expression “howsoever caused” includes negligence on the part of any person except the negligence on the part of Merge Experiences. No liability on the part of Merge Experiences arising in any way out of this contract in respect of any tour, holiday, excursion facility, shall exceed the total amount paid or agreed to be paid for the tour/holiday and shall in no case include any consequential loss or additional expense whatsoever. 

Each of these conditions shall be severable from the other and ifany provisions were invalid, illegal or not enforceable the remaining provisions shall nevertheless have full force and effect.

Force Majeure

Merge Experiences shall not be responsible and/or liable for any damage caused to the Client due to reasons beyond the control of Merge Experiences (force majeure / Vis majeure) no liability on the part of Merge Experiences arising in any way out of this contract, in respect of any tour, holiday, excursion facility shall exceed the total amount paid or agreed to be paid for the tour, holiday and shall in no case include any consequential loss or additional expenses whatsoever.

Important

Each and every party/or passenger (hereinafter called Client), shall deal with Merge Experiences on an express and specific condition and understanding that not withstanding any clause, provision, custom or usage, Merge Experiences shall not be liable to in any manner whatsoever in connection with the documentation, baggage, registration, reservation, transportation, insurance, accident, delay, cancellation, suspension, improper arrangements or any other eventuality. The client dealing with Merge Experiences shall be bound by this specific understanding and shall not bring, make or raise any action, demand or claim against Merge Experiences and/or it’s employees, owners and shall also indemnify Merge Experiences, if any claim is made or action is brought by any party claiming through the client against it because of his dealing with Merge Experiences and shall always keep Merge Experiences and or it’s employees fully indemnified against any claims howsoever caused. No claim or complaint of whatsoever nature and or any claim for damages shall be entertained and or admitted for consideration if lodged with the company beyond 30 days of end of our services and beyond 7 days at the end of package tour services. Whilst every effort has been made to ensure that the information contained in the Merge Experiences communiqués is correct at the time of going to press / being published, Merge Experiences reserves the right to vary, amend, cancel, withdraw, change the operator, services.

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